At Buffalo Burger, we believe that our growing family of employees are our brand’s most valuable asset. Being our long-life partners in our journey towards success, we invest in employee training as a cornerstone for constant evolution, as well as a true reflection of our hospitality culture. Our aim is to create a consistent benchmark that enhances our guest experience whenever they choose to dine in any of our restaurants. We believe that training is crucial for from top to bottom level, following specific values and scopes:
Developing Talent
Many employees start in entry-level positions and work their way up into higher level jobs. Buffalo Burger takes the time to train its team, recognizing the best talents that can be promoted for higher management positions,creating an empowering work culture where employees are always keen to develop and succeed.
Teamwork and Diversity Training
Buffalo Burger team is perceived as one unit by customers. Therefore, acquiring essential service and communication skills is key to leave a lasting impression on guests from diverse backgrounds. Teamwork training and diversity training ensure our employees know how to work together under pressure providing a unified experience for guests while serving delicious food with a contagious smile.
Problem Solving and Service
Great service that leads to amazing experiences is the goal of Buffalo Burger. That’s why our employees are trained to resolve any problems that might arise in a friendly and positive manner. The training focuses on leaving customers satisfied at all times by perfecting the overall ambience, being attentive and fast to fulfil customers’ requests, while ensuring every detail is handled with utmost attention and care.
Safety and Security
If a danger presents itself in any of our restaurants, guests look to staff to direct them. Therefore, employees are trained on the basics of safety to determine the best course of action if an emergency arises, knowing how to contain customers’ panic in unpredictable situations.
Food Safety and Sanitation Training
At Buffalo Burger, food safety and public health come as our first priority. That’s why we’ve developed a well-designed sanitation and food safety training program that includes a diverse curriculum answering the whos, whats and whys associated with food safety activities. A well- organized training matrix guides our employees to assure a safe product for the end user, ultimately protecting customers from food contamination while fortifying our leading position.
At Buffalo Burger, our signature recipe for success depends on our crew members as long-life partners and essential growth pillars.That’s why we’re always on the hunt for motivated professionals in search for a fun and exciting opportunity to excel and succeed as leaders. We want our growing family of employees to feel pride and ownership to the brand, while advancing in every step along their career path. If you are all that and more, there’s plenty of opportunity for growth and promotion